If your order arrives damaged or is faulty you may return it to us within 7 working days of receiving the the delivery for an exchange or refund. If the products we deliver to you are damaged it is very important that you report it — no complaints for transit damage can be considered unless made in writing (by email or post) within 7 working days of receipt of goods. We will have no liability to you unless you have inform us within the stated time. When we are notified within 7 working days our liability and guarantee shall be in place to replace (subject to availability) or refund the products in question.
Products must be sent via registered post and with appropriate insurance, please note that the parcel is your responsibility until it reaches us. We would highly recommend that you obtain a proof of postage receipt from your Post Office (available free of charge). All goods returned must be unused, as new in their original packaging. Upon return the goods will be inspected and a refund or exchange made within 14 days (excluding original delivery charge). This excludes any item which is ‘bespoke’ or ‘personalised’ which is not covered by this arrangement. This is in addition to your statutory rights.
All correspondence relating to the replacement, refund or cancellation of orders must be made in writing to MADE NORTH, and sent via email to firstname.lastname@example.org or by post to MADE NORTH, Yorkshire Artspace, Persistance Works, 21 Brown Street, Sheffield, S1 2BS. We will then email you with the appropriate designer’s contact details.